{"id":6901,"date":"2025-10-24T22:19:09","date_gmt":"2025-10-24T22:19:09","guid":{"rendered":"https:\/\/www.hotelsuenoselsalvador.com\/?page_id=6901"},"modified":"2025-12-09T00:19:19","modified_gmt":"2025-12-09T06:19:19","slug":"politicas-hotel-suenos","status":"publish","type":"page","link":"https:\/\/www.hotelsuenoselsalvador.com\/en\/politicas-hotel-suenos\/","title":{"rendered":"Policies \u2013 Hotel Sue\u00f1os"},"content":{"rendered":"
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Late Cancellation \/ No-Show Policy\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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If the guest does not cancel at least 48 hours before check-in and does not arrive on the scheduled date:<\/p>

  • The reservation will be marked as a No-Show.<\/li>
  • The reservation will be automatically canceled the following day.<\/li>
  • The room will be released for new guests.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    Privacy Policy \u2013 Hotel Sue\u00f1os<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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    At Hotel Sue\u00f1os, we respect the privacy of our guests and are committed to protecting their personal information responsibly and securely.<\/p>

    1. Information Collection<\/strong>
    We collect personal information solely for the purpose of processing reservations, payments, and improving the guest experience. This may include: name, email address, phone number, payment information, and stay preferences.<\/p>

    2. Use of Information<\/b>
    <\/strong>The information provided is used exclusively to:<\/p>

    • Confirm and manage reservations.<\/li>
    • Process payments through secure banking institutions.<\/li>
    • Send confirmations, reminders, or information related to your stay.<\/li>
    • Send newsletters or promotions from Hotel Sue\u00f1os (with prior consent).<\/li><\/ul>

      3. Sharing with Third Parties
      <\/strong>Hotel Sue\u00f1os does not share, sell, or disclose personal information to third parties, except in the following cases:<\/p>

      • When necessary to process a secure bank payment or transaction.<\/li>
      • When required by legal or judicial authorities, in compliance with the law.<\/li><\/ul>

        4. Information Protection<\/b><\/strong>
        We implement appropriate technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction.<\/p>

        5. Consent<\/strong>
        By using our website or making a reservation, you agree to the terms of this privacy policy.<\/p>

        6. Updates<\/b><\/strong>
        Hotel Sue\u00f1os may update this policy periodically. Any changes will be published on our website with the date of the latest update.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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        Payment Methods \u2013 Hotel Sue\u00f1os<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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        Hotel Sue\u00f1os accepts <\/span>all major credit and debit cards<\/b>, including <\/span>Visa, Mastercard, and American Express<\/b>, as well as <\/span>cash payments<\/b> at our premises.<\/span><\/p>

        To guarantee a reservation, a valid credit card must be provided at the time of booking.<\/p>

        Important:<\/b><\/p>

        • The card <\/span>will not be charged until the day of <\/span>checkout, unless a late cancellation fee or no-show penalty applies.
          <\/span><\/span><\/li>
        • Upon <\/span>check-in, the guest must present <\/span>the same card used for the reservation or a <\/span>new valid card, along with a <\/span>valid ID.<\/span><\/li><\/ul>

          Hotel Sue\u00f1os reserves the right to <\/span>pre-authorize the card prior to arrival to verify its validity.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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          Hotel Rules \u2013 Hotel Sue\u00f1os<\/h4>\t\t\t\t<\/div>\n\t\t\t\t
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          At <\/span>Hotel Sue\u00f1os<\/b> we strive to provide a pleasant, safe, and harmonious experience for all our guests. We appreciate your cooperation in following the general rules below during your stay.
          <\/span><\/p>

          Check-In and Check-Out<\/b><\/p>

          • Check-in:<\/b> 2:00 PM<\/span><\/li>
          • Check-out:<\/b> 12:00 PM<\/span>
            <\/span> Late <\/span>check-out requests<\/span><\/i> are subject to availability and may incur an additional charge.<\/span><\/li><\/ul>

            Reservations and Payments<\/b><\/p>

            • Reservations are confirmed without requiring an advance payment.<\/span><\/li>
            • Full payment is made at check-in or check-out, depending on the guest\u2019s selected option.<\/span>
              <\/span><\/li>
            • A valid credit card is required to confirm <\/span>your reservation.<\/span><\/li><\/ul>

              Reservation Modifications<\/b><\/p>

              Changes to the reservation (dates, number of guests, room type) are subject to availability and must be requested at least <\/span>48 hours in advance.<\/span><\/p>

              Contact<\/b><\/p>

              If your plans change, please <\/span>notify us as soon as possible via email, WhatsApp, or phone.<\/span><\/p>

              Conduct and Property Use<\/b><\/p>

              • Smoking is not allowed inside the rooms or in enclosed hotel areas.<\/span>
                <\/span><\/li>
              • The entry or consumption of illegal <\/span>substances or outside alcoholic beverages is strictly prohibited without authorization.<\/span>
                <\/span><\/li>
              • Any <\/span>consumption in the restaurant or bar must be charged to the room and paid <\/span>before checkout..<\/span>
                <\/span><\/li>
              • All facilities must be used respectfully and responsibly.<\/span><\/li><\/ul>

                Damages and Losses<\/b><\/p>

                • Any damage caused to hotel furniture, decoration, or equipment is the responsibility of the guest, who must cover repair or replacement costs.<\/span><\/li>
                • The hotel <\/span>is not responsible for personal items left behind or lost in rooms or common areas.<\/span><\/li><\/ul>

                  Pets<\/b><\/p>

                  Pets are not allowed in the hotel. Exceptions may be granted with prior authorization from Hotel Sue\u00f1os Management, considering the pet\u2019s size, behavior, and the visitor\u2019s special conditions. Access may be limited to designated areas.
                  <\/span><\/p>

                  Coexistence and Respect<\/b><\/p>

                  • Please maintain a quiet environment, especially between <\/span>10:00 p.m. and 8:00 a.m.<\/li>
                  • Parties or gatherings that disturb other guests are not allowed.<\/span><\/li><\/ul>

                    Event Policy<\/b><\/p>

                    Events are allowed <\/span>only with prior authorization from Hotel Sue\u00f1os Management and must be held in <\/span>designated hotel areas.<\/span><\/p>

                    The organizing party must comply with internal rules, established schedules, and any applicable additional charges.<\/span><\/p>

                    Right of Admission<\/b><\/p>

                    Hotel Sue\u00f1os reserves the right of admission and the right to remove guests in case of rule violations or inappropriate behavior.<\/span><\/p>

                    Last update: October 2025<\/span><\/i><\/p>

                    Hotel Sue\u00f1os \u2013 San Salvador, El Salvador<\/span><\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                    Pol\u00edtica de Cancelaci\u00f3n Tard\u00eda \/ No-Show (No Presentaci\u00f3n) Si el hu\u00e9sped no cancela al menos 48 horas antes del check-in y no se presenta en la fecha de llegada: La reserva ser\u00e1 marcada como No-Show (No Presentaci\u00f3n). La reserva ser\u00e1 cancelada autom\u00e1ticamente al d\u00eda siguiente La habitaci\u00f3n ser\u00e1 liberada para nuevos hu\u00e9spedes. Pol\u00edtica de Privacidad […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"slim_seo":{"title":"Politicas - Hotel Sue\u00f1os - Hotel Sue\u00f1os El Salvador","description":"Pol\u00edtica de Cancelaci\u00f3n Tard\u00eda \/ No-Show (No Presentaci\u00f3n) Si el hu\u00e9sped no cancela al menos 48 horas antes del check-in y no se presenta en la fecha de llegada"},"footnotes":""},"class_list":["post-6901","page","type-page","status-publish","hentry"],"yoast_head":"\nPol\u00edticas y Normas - Hotel Sue\u00f1os El Salvador<\/title>\n<meta name=\"description\" content=\"Conoce las pol\u00edticas de Hotel Sue\u00f1os en San Salvador: cancelaciones, privacidad, pagos y normas de estad\u00eda. 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